Calls May Be Recorded For Training Purposes
You know, none of the companies I've ever called have ever contacted me about providing me with training on how to be a better customer like they said.
I imagine it might go along the lines of :
- Mr Turner, you were pretty unclear at the beginning of the call as to exactly what kind of insurance policy you were enquiring about, in future please try to have this information ready before you call. You may like to make some brief notes and have a calculator handy if your arithmetic is still as poor.
- Mr Turner you sounded a little depressed when you called, this makes the job of our customer agent who always seeks to deliver Customer Delight? (not just satisfaction) a little more challenging, please do cheer up the next time.
- Mr Turner, as interesting as your social life may be, please do not allow it to encroach on telephone conversations with our agents, it distracts them.
- Mr Turner, yesterday you placed unreasonable demands upon our service, kindly read the terms and conditions of your customer agreement before making future calls, our job is difficult enough without you making it any more so.
- Mr Turner, your regional accent makes it sometimes difficult to understand what you are saying, we fully respect your individuality and the rich cultural heritage of our fine country but please endeavour to make yourself better understood, it saves us time and this means we can offer you more competitive rates. Its up to you.
I'm still waiting for that elusive training. Has anyone else ever received it?
You know, none of the companies I've ever called have ever contacted me about providing me with training on how to be a better customer like they said.
I imagine it might go along the lines of :
- Mr Turner, you were pretty unclear at the beginning of the call as to exactly what kind of insurance policy you were enquiring about, in future please try to have this information ready before you call. You may like to make some brief notes and have a calculator handy if your arithmetic is still as poor.
- Mr Turner you sounded a little depressed when you called, this makes the job of our customer agent who always seeks to deliver Customer Delight? (not just satisfaction) a little more challenging, please do cheer up the next time.
- Mr Turner, as interesting as your social life may be, please do not allow it to encroach on telephone conversations with our agents, it distracts them.
- Mr Turner, yesterday you placed unreasonable demands upon our service, kindly read the terms and conditions of your customer agreement before making future calls, our job is difficult enough without you making it any more so.
- Mr Turner, your regional accent makes it sometimes difficult to understand what you are saying, we fully respect your individuality and the rich cultural heritage of our fine country but please endeavour to make yourself better understood, it saves us time and this means we can offer you more competitive rates. Its up to you.
I'm still waiting for that elusive training. Has anyone else ever received it?